Community Centre Assistant

Do you thrive in a fast-paced, customer-focused environment? We're on the lookout for a welcoming and proactive Customer Service Assistant to join our team and help create a friendly, professional, and efficient atmosphere across both our reception and café areas.

Reporting to the Facility Manager, you'll be the face of our centre - greeting visitors, handling enquiries, supporting café operations, and helping ensure our customers enjoy an outstanding experience from the moment they walk through the door.

Main Responsibilities:

• Deliver excellent customer service in person, over the phone, via email, and through online enquiries.
• Operate the centre's computerised systems for sales, bookings, promotions, and customer data, in compliance with the Data Protection Act.
• Support both reception and café functions, ensuring these areas remain tidy, welcoming, and efficiently run.
• Handle transactions accurately, manage the till float, and follow cashing-up procedures.
• Monitor admissions of unaccompanied children under 8 and ensure access restrictions are enforced where applicable.
• Respond to membership enquiries warmly and helpfully, providing accurate information and making everyone feel valued.
• Prepare and serve food and drink in line with Food Standards Agency (FSA) regulations, supporting a healthy and nutritional offering.
• Operate the PA system and assist with general clerical tasks, including managing lost property.
• Work as part of a friendly, cooperative team, supporting colleagues and maintaining excellent communication throughout the centre.
• Actively promote centre services and offerings through upselling and data capture to maximise participation.

What We're Looking For:

Essential:

• A positive, approachable manner and a passion for great customer service
• Strong communication and interpersonal skills
• Accuracy and attention to detail when handling payments and bookings
• Flexibility to support both reception and café duties
• Ability to remain calm under pressure and manage multiple tasks effectively

Desirable:

• Previous experience in a similar customer-facing or hospitality role
• Basic food hygiene knowledge or willingness to undergo training
• Familiarity with reception or point-of-sale systems

Why Join Us?

• Friendly, supportive working environment
• Opportunities for training and development
• Make a difference in your local community
• Flexible shifts and varied daily responsibilities

Sound like the right fit?
Apply today and help us deliver a first-class experience for all our visitors - from the front desk to the café counter and everywhere in between!

Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.